Identification using a QR code on the receipt page in the OIDO online shop ensures a secure, efficient and customer-friendly pick-up process. The result is satisfied customers and smooth operations.

In takeaway or collection operations, orders often need to be handed over quickly, securely and to the right person. Conventional processes, such as stating the name or order number, can be prone to errors and regularly lead to mix-ups. Especially during busy periods or when there are many similar orders, food or goods may be handed over to the wrong people, leading to complaints and dissatisfaction.

Simplified, clear and secure identification of the person authorised to collect the order.

• Avoidance of mix-ups when handing over orders.
• Optimisation and acceleration of the collection process.
• Increase customer satisfaction and create a modern pick-up experience.

After completing an order in the OIDO online shop, the customer receives a digital receipt on their mobile phone.

QR code on the receipt page: This receipt contains an individually generated QR code that is uniquely linked to the respective order.

Identification upon collection: Upon collection, the customer simply shows the QR code on their mobile phone. The staff scans the code to assign the order and confirm authorisation.

This process is fast, contactless and reliable – whether at the counter, the bar or in the dining area.

How to read customer receipts:

Overview | OIDO HELP

All open orders are displayed in the order overview.

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Secure handover: The order is guaranteed to be handed over only to the authorised person.

Faster process: Scanning the QR code saves time compared to manually checking names or order numbers.

Error prevention: Mix-ups and associated complaints are significantly reduced.

Modern customer experience: Digital identification via QR code conveys a sense of service and innovation.

Better handling of large volumes: Even when capacity is high, the process remains clear and controllable.