The Hotel

In addition to traditional telephone ordering, Hotel El Castell offers its guests the modern and convenient option of ordering via the OIDO online shop.

The hotel offers a tailored range of food and beverages in the various areas.

OIDO can be used flexibly in different areas, whether at the bar, for room service or at the pool loungers. Food and drinks appropriate to the location are offered. OIDO forwards drink orders to the bar and food orders to the kitchen. Orders can be tracked in real time in the administration system. This simplifies communication and ensures smooth operations.

Verkaufszonen-Funktion

Mit der Verkaufszonen-Funktion des OIDO-Bestellsystems lassen sich Verkaufsbereiche oder Kundengruppen individuell steuern und optimal bedienen.

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Comparison between traditional telephone ordering and the OIDO online shop.

By scanning a room-specific QR or NFC code, your guests can view the hotel menu during kitchen opening hours and select the food and drinks they want. The order is conveniently completed from the room by paying by credit card. Since the introduction of the OIDO online shop, in-house orders have increased and orders from external delivery services have decreased.

Order acceptance, payment receipt and management

Once payment has been successfully verified, the order is displayed to the kitchen, which can then begin preparation. The hotel staff then delivers the order to the guest's room.

The guest can track the status of their order in real time on their mobile phone on the receipt page of their order in the OIDO online shop.

Manual tasks for room service orders

Without OIDO:

• Order acceptance by telephone,
• Transfer to the booking system,
• Preparation order to the kitchen,
• Transfer to the billing system for invoicing
• Final credit card booking.

With OIDO:

Your customer completes all steps of the order and payment process using the OIDO online shop on their mobile phone.

Multilingualism and reliability combined with cost and time savings

Guests appreciate the multilingual menu and value the convenience and reliability of the system. OIDO uses Deepl's recognised translation AI.

Automatische Übersetzungen

OIDO übersetzt automatisch Produktkatalog und Texte von und in Deutsch, Englisch, Spanisch, Französisch, Niederländisch und Chinesisch.

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The hotel benefits from the efficiency and the associated cost and time savings. It can now compete with external delivery services again.