Click & Collect function

With the Click & Collect function, the OIDO online shop offers customers the ideal combination of online ordering and flexible, fast collection on site. Businesses benefit from more predictable and efficient processes, fewer errors and happier customers who actively choose to shop in their own store (rather than on large platforms or with competitors).

How it works:

Place your order in our fictional hummus shop and select pickup – it's easy and intuitive. Don't worry, you won't receive anything. 😀

When shopping online, many customers want the flexibility to order products from the comfort of their own homes and then pick them up directly from the shop at a time that suits them.

At the same time, retail and catering companies are faced with the task of offering their customers a fast, simple service without delivery costs.

However, manually coordinating and managing pick-up orders often leads to errors, long waiting times on site and unnecessary personnel costs. At the same time, there is often a lack of transparency for customers and companies regarding order and pick-up times.

• Improving customer service: Customers should be able to order conveniently online and pick up flexibly.
• Efficient pick-up coordination: Control of order and pick-up processes without overloading workflows or personnel resources.
• Reduction of errors and waiting times: Clear definition and digital control of pick-up times.
• Increase in sales: Acquisition of new customer groups who value flexible pick-up.

The OIDO online shop integrates a fully digital click & collect function:

• Online order with collection option: Customers conveniently add all desired products to their shopping cart and select ‘Pick up on site’ (click & collect) at checkout in the online shop.
• Time slot selection: The system displays available time slots for collection, which can be defined individually by the business. Only bookable slots are displayed to avoid overbooking.
• Automatic pickup confirmation: After booking, the customer automatically receives an order and pickup confirmation with all relevant information such as pickup time, location, and a QR code for identification as the pickup person.
• Digital management: The business sees orders including the selected pickup time directly in the system; staff and processes can be prepared accordingly.
• Seamless integration: The function is fully integrated into the OIDO online shop and does not require any additional software.

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• Increased customer satisfaction: Customers experience flexible, predictable and convenient collection processes without waiting times.
• Optimised processes: Operations can plan resources and delivery times precisely, significantly reducing waiting times and chaos on site.
• Error minimisation: Digital recording of orders, times and customer data prevents misunderstandings and misallocations during delivery.
• Increased sales: This creates a strong incentive to buy, especially for customers who do not want delivery or have spontaneous needs; the inhibition threshold to buy is lowered.
• Reduced workload for staff: Clearly planned, digitally announced pick-up windows reduce stress and ensure smooth operations.